Privacy Policy
Effective Date: August 1, 2026
This Privacy Policy explains how Drift ("Drift", "we", "our", or "us") collects, uses, stores, and protects your information when you use the Drift mobile application, Drift on WhatsApp, our website, and related services.
Drift is committed to protecting your privacy and complying with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe and other applicable data protection laws.
By creating an account or using Drift, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
1.1 Account Information
When you register, we may collect:
- Full name
- Mobile phone number
- Profile photograph
1.2 Driver Verification Information
To maintain a safe marketplace, drivers may be required to provide:
- National ID or Passport
- Driver's Licence
- Selfie for identity verification
- Vehicle Registration Book (Logbook)
- Vehicle photographs
- Vehicle licence and insurance details
- Other documents required by Zimbabwean law
These documents are used solely for identity verification, fraud prevention, platform safety, and regulatory compliance.
1.3 Location Information
Drift relies on precise location information to provide transportation services. With your permission, we may collect:
- Current GPS location
- Pickup location
- Destination
- Driver location during active trips
- Route information
- Trip history
Location data is collected only when necessary to match passengers with nearby drivers, broadcast ride requests, navigate drivers, track trips, improve passenger safety, assist customer support, and prevent fraud.
Where supported by your device and operating system, location may continue to be collected in the background during an active trip to ensure accurate navigation, trip completion, and safety. Drift does not collect background location when no trip is in progress.
2. Ride Information
We collect information relating to your rides, including:
- Pickup address and destination
- Ride requests and vehicle tier selected
- Driver bids and offers, and accepted fares
- Ride preferences, trip duration, ratings, reviews, and ride history
3. Payment Information
Drift does not currently process payments within the mobile application.
Passengers and drivers are responsible for settling transportation fares directly using mutually agreed payment methods.
Drift does not collect or store payment card information, mobile money PINs, bank account credentials, or other financial authentication data through the app.
Where separate services, such as driver commission wallet top-ups, are provided outside the app (for example, through WhatsApp or other approved channels), those transactions are governed by the applicable terms of those services.
4. Device Information
To improve reliability and security, Drift may automatically collect device model, operating system version, device identifiers, app version, IP address, network information, crash reports, and diagnostic information.
5. How We Use Your Information
We use your information to create and manage accounts, verify identities, facilitate ride requests and bidding, match users, calculate recommended fares, process trips, improve recommendations, send updates, provide support, detect fraud, enforce Terms, and comply with legal obligations.
6. Drift on WhatsApp
Drift offers ride booking through WhatsApp. When you use Drift via WhatsApp, we may process your phone number, messages sent to our WhatsApp service, pickup and destination details, booking confirmations, and ride updates solely to provide services and support.
7. Sharing Your Information
We share only the information necessary to provide our services:
- During Bidding: Passengers see driver name, vehicle info, rating, bid amount, and estimated arrival. Drivers receive passenger first name, pickup location, destination, and ride preferences.
- During Active Trips: Live trip location is visible to both parties for pickup, navigation, and safety.
- Service Providers: We share limited data with trusted partners (mapping, cloud hosting, authentication, analytics, notifications, support, and WhatsApp Business Platform).
- Legal Requirements: Disclosures may occur under Zimbabwean law or court orders. We do not sell personal data to third parties.
8. Data Security
We implement encrypted communications, secure authentication, access controls, document verification, and continuous monitoring. While we strive to protect your information, no electronic storage method is completely secure.
9. Data Retention
We retain data only as long as necessary to provide services, maintain history, verify eligibility, resolve disputes, prevent fraud, and comply with laws, after which data is securely deleted or anonymized.
10. Your Rights
Subject to law, you may request access, correction, updates, profile deletion, copy of data, or withdrawal of permissions (e.g., location access).
11. Permissions Requested
Drift may request access to Precise Location, Background Location (active trips only), Camera, Photos/Media, Notifications, and Phone functionality as necessary.
12. Children's Privacy
Drift is intended for users legally eligible to use transportation services. We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
Updates will be published on this page with a revised effective date. Continued use constitutes acceptance.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Drift
Email: support@drift-anywhere.com
Website: www.drift-anywhere.com
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